QUESTION WERE OFTEN ASKED

Each custom piece is different, depending on the stone and design. Most commissions take 2–4 weeks from initial enquiry to completion. We’ll confirm your timeframe once we’ve discussed your idea and selected the right stone.

It all begins with a conversation. You can enquire here (https://www.preciousstonependants.co.nz/contact)to share your ideas, whether you have a specific shape, stone, or purpose in mind. We’ll talk through materials, design sketches, and any symbolism you’d like to include. Once confirmed, Aaron hand-carves and finishes each piece in our Nelson studio, keeping you updated along the way.

Yes, we offer restringing and light repairs for existing pendants — whether they were made by us or not. Simply contact us (https://www.preciousstonependants.co.nz/contact)w(https://www.preciousstonependants.co.nz/contact)ith a photo of your piece and a note about what needs attention. We’ll discuss the best cord or braid option and provide an estimated timeframe before any work begins.

All our stones are locally sourced from the Nelson, Tasman, and West Coast regions of Aotearoa. We collect each one by hand — usually from riverbeds or coastal areas — and carve them in our small Nelson studio. Our current collection includes Jade (Nephrite / Pounamu),(https://www.preciousstonependants.co.nz/category/jade-greenstone-pounamu) Argillite (Pakohe),(https://www.preciousstonependants.co.nz/category/argillite-pakohe) Serpentine,(https://www.preciousstonependants.co.nz/category/serpentine) Garnet (Grossular / Rodingite),(https://www.preciousstonependants.co.nz/category/garnet-rodingite) and Jasper.(https://www.preciousstonependants.co.nz/category/jasper)

Each stone is durable, but a little care goes a long way. • Wipe gently with a soft, damp cloth. • Avoid harsh cleaners or chemicals. • If your cord becomes worn, we can restring it for you. • Store it somewhere soft when not in use to prevent scratches. Your pendant will continue to develop a natural polish as it’s worn close to the skin — part of what makes each piece unique. Read more Caring for Your Pendant (https://www.preciousstonependants.co.nz/pendant-care)

While some of the materials we work with — such as Pounamu and Pakohe — hold deep cultural importance in Aotearoa, our pieces are created respectfully as artistic expressions, not traditional taonga. We encourage each wearer to connect with their pendant in their own personal way.

Yes — we ship throughout New Zealand. International delivery isn’t offered as standard, but if you’re overseas and interested in a piece, you’re welcome to contact us and we can see what we can arrange. All pieces are carefully packaged for safe travel, with tracking provided once dispatched.

Yes. Afterpay is available on all online purchases. At checkout, simply select Afterpay to pay in four interest-free instalments, subject to Afterpay’s terms and approval.

Because each pendant is handmade and unique, we’re unable to offer standard exchanges. However, if there’s a problem with your order, please get in touch (https://www.preciousstonependants.co.nz/contact)— we’ll always do our best to find a solution.

Many people find themselves drawn to a particular stone by instinct — its colour, texture, or story. If you’re unsure, explore The Stones Page (https://www.preciousstonependants.co.nz/the-stones)to learn more about each material, or reach out — we’re happy to help you find the one that feels right.

You can reach us anytime through our contact form,(https://www.preciousstonependants.co.nz/contact) or message us directly via email or social media. We’ll respond as soon as possible — usually within one or two days.